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Frequently Asked Questions

Prospective Tenants
   1. I want to rent an apartment. What do I need?
   2. What information is considered during the approval process?
   3. Will I need a guarantor?
   4. Can I hold an apartment with less than the full deposit?
   5. How much is the security deposit?
   6. My roommate isnít here to fill out an application. Can I still apply for an apartment?
   7. Does Matrix require a last monthís rent?
   8. Will the deposit and last monthís rent be refunded?
   9. Can I sign a shorter lease?
  10. Are utilities included in rent?
  11. My question isnít on this list!

Current Tenants
   1. When is rent due?
   2. When is rent late?
   3. May I pay online?
   4. I didn't get a statement in the mail.
   5. How do I request maintenance for my apartment?
   6. What if I have an emergency and the office is closed?
   7. What qualifies as emergency maintenance?
   8. My roommate needs to move out early, what should I do?
   9. I need to break my lease, what steps should I take?
  10. My question isnít on this list!

Thank you for choosing Matrix Real Estate for your housing needs.

Matrix Real Estate, LLC
1942 Broadway Suite 314
Boulder, CO 80302
Phone: 303-447-1500
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Prospective Tenants
  1. I want to rent an apartment. What do I need?
- Completed rental application for each person living in the apartment (over age 18).
- Check for $35 application fee, per applicant.
- Check for the security deposit. (Equal to one months rent)
- Please refer to the first page of our Rental Application for more information. Top

  2. What information is considered during the approval process?
- Credit history
- Criminal record
- Landlord references
- Job status
- Bank account status
- Please talk to your Leasing Agent regarding our application process. We will try to work with any specific problems you may have. Top

  3. Will I need a guarantor?
- If you are a full time student w/o income you will need a parent guarantee form completed by a parent. Top

  4. Can I hold an apartment with less than the full deposit?
- No, you must have the full security deposit to apply for an apartment. Top

  5. How much is the security deposit?
- Security deposit is equal to one monthís rent. Top

  6. My roommate isnít here to fill out an application. Can I still apply for an apartment?
- Yes, if you have the full amount of the security deposit.
- Your roommate will still have to fill out an application and go through the approval process, but can do so at a later date.
- You will be solely responsible until the roommate applies. Top

  7. Does Matrix require a last monthís rent?
- Yes, for most of our properties (exception is 1821 22nd St.). Top

  8. Will the deposit and last monthís rent be refunded?
- Your last monthís rent will pay for your rent during the last month of your tenancy.
- Your security deposit will be refunded plus interest and minus the carpet cleaning, any unpaid utilities, cleaning, and damage charges within 60 days of the end of your lease. Top

  9. Can I sign a shorter lease?
- Our leases are from August-August
- We do not offer shorter leases. Top

  10. Are utilities included in rent?
- In most cases gas, electric, water, and trash are not included.
- Snow shoveling and lawn mowing are the responsibility of tenants in single-family houses or buildings with five or less units.
- Some of our units do include some utilities; please ask your leasing agent. Top

  11. My question isnít on this list!
- We are happy to answer any questions you may have! Please call our office at (303)447-1500 or email us your question. Top

Current Tenants

  1. When is rent due?
- Rent is due on the 25th of each month for the succeeding month. Top

  2. When is rent late?
- Rent is late after 5pm on the 1st of the month. If the 1st of the month falls on a weekend or a holiday, then rent must be paid on the working day beforehand. We do not have a drop off and our office is closed weekends and holidays.Top

  3. May I pay online?
- Yes, if you have logged into your account you can call the office and ask that your website invitation be resent.
You will have access to your account at any time, though your full balance + utilities is generally not available until the 23rd of
each month. There is a small fee for online payments that is added to your account Top

  4. I didn't get a statement in the mail.
-Because you have access to your account online we no longer send paper statements unless you specifically request one.
We do email statements each month.Top

  5. How do I request maintenance for my apartment?
- Please call our office at 303- 447-1500 for a maintainance request or you can request assistance through your online account. Top

  6. What if I have an emergency and the office is closed?
- You can call our regular number and follow the instructions to leave an emergency maintenance message.
- If you have a non-maintenance emergency call 911.Top

  7. What qualifies as emergency maintenance?
- Freezing/frozen pipes
- No heat (in the winter only)
- Major water leaks
- Call 911 for non-maintenance related emergencies. Top

  8. >My roommate needs to move out early, what should I do?
-If one person is moving out of the household it is their responsibility to find a replacement.
This is called a roommate change. Please let our office know so we can assist you. There is a fee for a roommate change and paperwork
that must be completed.
- Once you find a replacement tenant, we would sign a new lease with them for the term of the lease and remove you from the lease. Top

  9. I need to break my lease, what steps should I take?
- If everyone in the household is moving this is considered a sublet situation and you are required to advertise and
find someone who will take over the remainder of your lease. Please let our office know a.s.a.p. so we can assist you.
The sublet fee is 30% of one month’s rent. The new tenant will sign a new lease and you will sign a termination agreement . Top

  10. My question isnít on this list!
- We are happy to answer any questions you may have! Please call our office at (303)447-1500 or email us your question. Top


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Matrix Real Estate, LLC
1942 Broadway Suite 314
Boulder, CO 80302
Phone: 303-447-1500
Email Us

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